Let's set the background a little. I live in a rented, housing association house. It's a semi, in a lovely little village, with a decent sized garden, and stunning views, when we can see them. The views are often obscured by rain, or some other weather.
Sometimes the rain is hard, and we call it Hail. This is Wales....
As a housing association tenant, I get to report things that might need to be repaired and they send someone to have a look and schedule whatever needs to be done. They also have a schedule of upgrade and regular maintenance works that we, the tenants, have to deal with. Mostly these are sometimes a bit inconvenient but on the whole a good thing to be happening. A year or so ago, I had the kitchen and bathroom completely ripped out and replaced - regular maintenance, and it all looks great now.
A couple of weeks ago there were storms. It was windy. A couple of tiles on the roof came loose, some bits fell on my drive and the front garden. I called the housing association (HA from now on because I can't be arsed to type it in full...) and told them. They sent someone round to have a look.
He said (and remember this) We'll put in the repair but they're doing the roofs round here soon.
On Monday I got home from shopping to find men putting scaffolding on half of the house. OK, that'd be for the repair work. Would have been nice to know they were coming to do that, or when they're likely to do the work, but never mind.
Wednesday, a pick-up with tools in, and a couple of workmen parked outside. Then their boss person turned up, knocked my door and asked if they could start work today. I said yes. They drove off and I haven't seen them since.
With me so far?
Thursday I missed a call from the HA, asking to talk to me about the roof work. I called back and left a message when they didn't pick up the phone.
Today is Friday. Half my house is encased in unused scaffolding, I can't park on my drive.
The HA called again. They want to know when it's convenient to discuss the roof replacement work that's going to start in a couple of weeks.... I mentioned the scaffolding. They know nothing about the repair work, just the roof replacement. No they can't just get the guys to extend the existing scaffolding as they use a different contractor to the repair team.
I suggested they might want to talk to both departments and sort themselves out.
As it stands, right now, as far as I am aware, someone is going to come and repair the loose, missing, and broken tiles next week. Then the scaffolding will be taken down. Then a different set of scaffolding will be put up the week after that, and the entire roof replaced.
If I wrote that in a book, I'd be accused of either writing comedy, or of being unrealistic.
I'm running out of walls to beat my head against.